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GET IN TOUCH WITH US
CONTACT US
Can't find a particular product you need? Please feel free to get in touch with the Sneaker Couture team below.
Lets see what we can do for you.
Before you reach out, check out our FAQ
Your question might be answered there.
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WhatsApp - +27 64 110 6277
Email - sneakercouturesa@gmail.com
QUESTIONS?
01
Is it safe to order online?
Our site is 100% safe for all purchases. The site is protected via the latest encryption methods to ensure all your information is kept safe and not shared with any third parties without the customers consent.
03
I’ve found the sneakers I want but can’t select my size
Please email us on sneakercouturesa@gmail.com or DM us @sneakercouturesa and let us know what the size and sneaker you are looking for. We will respond to your query within 24 - 48hrs.
05
Which methods of payments can I use?
We accept Debit/Savings and Credit cards via our iKhokha secure portal. In other instances you can email us sneakercouturesa@gmail.com or DM US @sneakercouturesa or WhatsApp +27 64 110 6277 to make alternative payment arrangements with our team.
02
Delivery - How much is it and how long does it take?
Our deliveries are at a flat rate of R199 using our designated delivery portals namely POSTNET & PAXI (PEP STORES Delivery system. If you would like your package delivered via an alternative method please contact us on your email or you can use the designated chat areas. Deliveries take anything between 48hrs - 4 working days depending on the method of delivery selected.
04
How do I make payment?
Kindly select the sneaker you want to purchase via the store and follow the purchase prompt. When you have added the product to your basket, the checkout process will redirect you to iKhokha were you can make a payment via your Debit or Credit card.
06
You’ve sent me the wrong items
Please notify us immediately in writing after you receive the incorrect package. Our team will arrange for a collection and replacement with the correct order promptly. Please be patient as our team is working tirelessly to ensure you get you quality products on time.
07
Can I track my order ?
You can track your order via the order number that you will receive after completing your purchasing process. Please contact us if you have any further queries via our Instagram or email address.
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